We're here to help.

Get in touch about an order, a delivery or your personal information. We aim to reply by email as soon as we can.

Send us a message

Use our secure contact form. Include your order reference (it starts with CFK) if your message is about an order.

Email us

We reply by email, usually within 1–2 working days.

Who we are

CareFree Kits is a trading name of OREME LTD, a private limited company registered in England and Wales (company number 16746830). Registered office: 491b Katherine Road, London, E7 8DR, England. We sell rapid at-home test kits online and deliver them across the UK by Royal Mail.

How our offer works: your first kit is £0.00, you pay £6.99 delivery and packaging, and each extra kit is £4.99 (up to 4 kits per order). You see the full total before you pay.

Order handling

Orders placed before 1 PM GMT (13:00 UTC) Monday–Saturday are handled the same day. Orders placed at or after the cutoff, or on Sunday, are handled on the next Monday–Saturday handling day. We do not handle orders on Sundays. GMT is used year-round; during British Summer Time the cutoff is 2 PM UK local time. Handling means preparing your order, not guaranteed same-day delivery.

What we can help with

Order status, delivery and tracking
Damaged or missing parcels (see Returns & Refunds)
Requests to access, correct or delete your personal data

Medical questions

We can't give medical advice or interpret your result. For health concerns, contact your GP, a pharmacist, an NHS sexual health clinic or NHS 111. In an emergency call 999.

CareFree Kits is a private service and is not affiliated with or operated by the NHS.