Clear policies, no small print surprises.

We collect only the personal data needed to deliver your kit — your name, address, email, and order details. We do not sell your data, ever.

Your data is processed under the UK GDPR and the Data Protection Act 2018. You have the right to request access, correction, or deletion of your information at any time through our contact form.

Information is stored securely on protected systems with restricted access, and is retained only for as long as needed to fulfil your order and meet our legal obligations.

We only send communications relating to your order. You can opt out of any non-essential messages at any time by contacting us.

We use trusted shipping and payment partners who process data on our behalf under strict data-protection terms.

1. Pricing. Your first kit per order costs £0.00. Delivery and packaging cost £6.99 per order, and each additional kit costs £4.99, up to four kits in total per order. The full total is shown before you pay. There are no hidden charges.

2. Use of kits. Customers are responsible for following the instructions supplied with each kit. Kits are intended for personal at-home use only.

3. No medical guarantee. Results from at-home tests are indicative only and do not constitute medical diagnosis. Always consult a qualified healthcare professional regarding your health.

4. Limitation of liability. To the maximum extent permitted by UK law, CareFree Kits's liability for any claim arising from the supply or use of a kit is limited to the shipping fee paid for that order. We do not exclude or limit liability where it would be unlawful to do so.

5. Data protection. Personal data is processed in accordance with the UK GDPR and the Data Protection Act 2018. See our Privacy Policy.

6. Defective, incorrect or missing orders. Contact us with your order reference if an item is faulty, damaged, not as described or not delivered. We will investigate and provide the replacement or refund you are legally entitled to, including applicable delivery and return costs.

7. Returns, cancellations & refunds. We do not offer discretionary returns for unwanted kits. Statutory online cancellation rights still apply where applicable: notify us within 14 days of receiving the goods and return them within the following 14 days. The change-of-mind right does not apply to sealed goods unsuitable for return for health protection or hygiene reasons once unsealed. Faulty-item and other statutory rights remain unaffected. See our Returns & Refunds policy for return costs, refund amounts, deadlines and instructions.

8. Service availability. Service availability is subject to stock, location, and operational capacity. We may withdraw or limit availability at any time.

We ship to UK addresses by Royal Mail Second Class in plain, unbranded packaging. Delivery and packaging cost £6.99 per order.

Orders placed before 1 PM GMT (13:00 UTC) Monday–Saturday are handled the same day. Orders placed at or after the cutoff, or on Sunday, are handled on the next Monday–Saturday handling day. We do not handle orders on Sundays. GMT is used year-round; during British Summer Time the cutoff is 2 PM UK local time. Handling means preparing your order, not guaranteed same-day delivery.

Most orders arrive within a few working days of dispatch; delivery times are estimates, not guarantees. If your order has not arrived within 10 working days of dispatch, contact us and we will investigate. See Shipping & Delivery for details.

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Optional measurement. Only if you accept, we load Google Analytics and Google Ads conversion measurement on carefreekits.com and www.carefreekits.com to understand which pages and ads lead to orders. We also use first-party visit and interaction measurement and store campaign attribution for up to 90 days, separately from the details needed to fulfil your order. We do not use your data for ad personalisation or remarketing. Specific kit names, health-related page URLs, review tokens and Stripe checkout parameters are not sent to Google. Meta browser and server measurement remain switched off. Rejecting does not affect ordering.

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